Contact Us
Need help with Raion Hub? Our support team is here to assist you with technical issues, feature questions, and account management.
Support Channels
💬 WhatsApp Support
Best For: Quick questions, real-time troubleshooting, urgent issues
Features:
- Instant messaging with support specialists
- Screen sharing for visual troubleshooting
- File sharing for screenshots and documents
- Real-time guidance through complex setup processes
How to Use:
- Click this WhatsApp link
- Send a message describing your issue
- Include “URGENT” for critical business issues
- Our team will respond within 30 minutes during business hours
📧 Email Support
Best For: Detailed technical issues, feature requests, formal documentation
Features:
- Detailed responses with step-by-step instructions
- Documentation and follow-up resources
- Formal communication for business records
- Attachment support for large files and detailed logs
How to Use:
- Send email to [email protected]
- Include detailed issue description
- Attach relevant screenshots or files
- Expect response within 2 hours during business hours
Self-Help Resources
Documentation & Guides
Comprehensive User Guide:
Common Solutions:
Troubleshooting Tips
Connection Issues
WhatsApp Connection Problems:
Quick Fixes:
- Check Connection Status - Verify WhatsApp shows as connected
- Refresh QR Code - Generate new QR code if expired
- Clear Browser Cache - Remove stored data and retry
- Try Different Browser - Test with Chrome, Edge, or Safari
- Restart WhatsApp App - Close and reopen WhatsApp on phone
If Still Not Working: Contact support with your device type and browser information
Business Hours
Support Availability:
- Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
- Saturday: 10:00 AM - 4:00 PM (GMT+8)
- Sunday: Closed
Time Zone: Malaysia Standard Time (GMT+8)
Emergency Support: For critical business issues outside business hours, use WhatsApp support with “EMERGENCY” in your message.
What to Include in Support Requests
For Technical Issues
Help Us Help You Faster:
Essential Information:
- Issue Description
- Steps to Reproduce
- Expected Behavior
- Browser/Device
- Screenshots
- Time of Issue
Optional but Helpful:
- Error messages or codes
- Steps you’ve already tried
- Urgency level
- If this worked before or is new
For Feature Requests
Include This Information:
- Current Challenge
- Desired Solution
- Business Impact
- Priority Level
- Alternative Workarounds
For Account Questions
Account Information Needed:
- Account Email
- Workspace Name
- Plan Type
- Team Size
- Specific Question
Feature Requests & Feedback
Submit Suggestions
How to Submit:
- WhatsApp: support team
- Email: [email protected]
Beta Program
Want Early Access?
- Join beta program
- Preview upcoming features
- Provide feedback
- Contact via this link
Quick Links
Popular Help Topics:
Account Management:
We’re here to help you succeed with Raion Hub! Don’t hesitate to reach out.